Job Specification

• Position Level : Manager
• Jobs Location : SEMPORNA
• Total Vacancy : 1

Job Description

Key Responsibilities: 1. Operations Management Supervise daily hotel operations including front desk, housekeeping, maintenance, and guest services. Ensure all departments run efficiently and meet operational standards. Manage room allocation, check-in/out process, and guest flow to maximize occupancy. Monitor cleanliness, maintenance, and overall presentation of the property. Handle supplier relationships for hotel amenities, laundry, and maintenance services. 2. Guest Relations & Customer Experience Maintain a high standard of guest satisfaction and handle complaints promptly and professionally. Monitor online reviews (Google, Booking.com, Agoda, etc.) and respond constructively. Ensure staff deliver consistent, friendly, and professional service. Implement feedback mechanisms to continually improve guest experience. 3. Financial & Administrative Management Oversee hotel budgeting, expenses, and monthly financial reports. Manage petty cash, daily revenue collection, and coordinate with accounting on bank reconciliation. Prepare monthly occupancy, revenue, and cost reports for management review. Implement cost-saving measures without compromising service quality. 4. Human Resource & Team Leadership Supervise, train, and motivate hotel staff (front desk, housekeeping, maintenance). Prepare staff schedules, manage attendance, and ensure adequate shift coverage. Conduct performance evaluations and handle staff discipline when needed. Promote teamwork, accountability, and a positive working environment. 5. Sales, Marketing & Customer Retention Support marketing activities such as promotions, online listings, and social media presence. Coordinate with OTA platforms (e.g., Booking.com, Expedia, Agoda) for pricing and availability. Implement simple loyalty or referral programs to increase repeat guests. Monitor competitors’ rates and adjust pricing to maintain competitiveness. 6. Compliance & Safety Ensure compliance with local licensing, fire safety, health, and hygiene regulations. Maintain proper documentation for hotel licenses, permits, and insurance. Conduct periodic safety checks and staff training on emergency procedures. Qualifications & Experience: Diploma or Degree in Hospitality Management or related field (preferred). Minimum 3–5 years of experience in hotel or hospitality management. Strong leadership, communication, and problem-solving skills. Hands-on, proactive approach suitable for small-team operations. Proficiency in hotel management systems (PMS) and Microsoft Office. Personal Attributes: Customer-oriented with excellent interpersonal skills. Strong attention to detail and organizational ability. Reliable, adaptable, and capable of multitasking. Calm under pressure and solution-focused. Performance KPIs (for HR use): Occupancy rate and revenue growth. Guest satisfaction ratings and review scores. Staff productivity and turnover rate. Operational cost efficiency. Compliance and safety audit results.

Required Skill

• Required Experience : At least 3 year of experience
• Required Education : Malaysian Skills Certificate (SKM) / Diploma / Degree /
• Required Language : Chinese /
• Required Soft Skill : Customer service /
• Required Technical Skill : Microsoft Office /